Scicom (MSC) Berhad is a global Outsourcing, CRM Consulting, and Technology company synonymous with innovation, leadership, business excellence and talent development. At the centre of Scicom’s commitment to developing human capital is the SCICOM EDUCATION GROUP (SEG).

SEG is an integrated multi-disciplinary learning institution, focused on shaping talent holistically through training and education. This process includes the acquisition of skills as well as insights and factual knowledge. In the new millennium of rapid technological change, constant shifts in both the global and domestic market place and with organizations becoming more complex, aspects of each are necessary to ensure each employee achieves their full potential.

SEG offers total learning solutions to its clients and students from short corporate programmes to nationally recognized certifications and diplomas in a variety of disciplines for the service industry. And to ensure Scicom graduates enjoy quality employment opportunities, SEG offers professional and career placement services through its GlobalJobConnect division.

Today the Scicom Education Group stands as a global integrated learning and development pathway for the Service Management industry in both education and training.


Testimonials

  • Nurhanisah Binti Sahid

    Specialist – Network Support – Scicom ICT
    BTEC Level 3 Graduate of Advanced Certificate in International Contact Centre Operations

    Through this programme I have had the opportunity to gain a wealth of practical experience, hence enabling me to perform my tasks more professionally.

  • Mohd Zahid Bin Mohamad Jamaluddin

    Specialist - Quality & Customer Experience - Air Asia
    BTEC Level 3 Graduate of Advanced Certificate in International Contact Centre Operations

    This training programme has given me a better understanding of contact centre operations, helping me to perform my role more effectively.

  • Suhairi Abdul Halim

    GCAP Graduate

    The Programme improved my communication and business presentation skills as well as my technical writing skills. Before undergoing the 6-week programme, my communication skills were below average.

  • Shobita Silvadas

    GCAP Graduate

    I am a graduate of SCICOM's GCAP Programme. The programme helped me build my self-confidence. I am now working as a corporate communications executive in a bank.

  • Westports

    Report Writing & Email Communication

    Overall the training, I enjoyed the programme very much. The handouts provided are very effective and can be user for reference at anytime. I would recommend this course to others as well because it is very useful for the workplace.

  • Tenaga Nasional Berhad (TNB)

    80/20 Occupational English for Customer Service Personnel

    This programme has improved my pronunciation and helped me to adhere to the call structure effectively. I learned a lot on how to handle difficult customers. VOX (Voice of Excellence) and role plays were effectively conducted.

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After-SPM Diplomas With Jobs Guaranteed

Scicom Global College of Service Management diploma graduates take full advantage of emerging career opportunities well ahead of their peers.

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Globally Recognised Professional Certification

World-leading education and training partnerships at Scicom Academy deliver a range of accreditations the pride of any ambitious high-achiever.

Brain Supplements: Faculty Blog

Group Of Students Working At Desks In Chinese School Classroom
Education is Not the Learning of Facts, But The Training of the Mind to Think – Albert Einstein

One country that has truly epitomized the above quote is Finland. ‘Less is more’! This is the national mantra that guides the Finnish Education System, which, simply means less testing, more learning; fewer topics, more depth; less homework, more participation;...

Scicom 360° : Thought Leadership

The Key to Great Customer Service

This is the story of how I learned the key to great customer service. I’d come down to New York for HSM’s World Innovation Forum. The first day of the conference, customer service guru and Zappos chief Tony Hsieh gave...

Understanding Customer Experience

“Customer experience” has become a very commonly used phrase in recent years, but like “innovation” and “design” it is actually difficult to find a clear, commonly-held definition, even though many businesses see improving their customer experience as a competitive differentiator....

Contact Us
Scicom Education Group,
9th Floor, Menara TA One,
22, Jalan P Ramlee,
50250 Kuala Lumpur,
Malaysia
+603 2162 1088 ext. 72086
talktous@scicom.edu.my

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